Privacy policy
Privacy Policy
Last updated: [February 24, 2025]
This Privacy Policy describes how Swappy Print (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://swappyprint.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means any user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please discontinue use of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site and update the “Last updated” date above. Please review this page periodically for any changes.
2. How We Collect and Use Your Personal Information
Over the past 12 months, we have collected personal information about you from a variety of sources as outlined below. The information we collect and how we use it will depend on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you:
- To communicate with you
- To provide and improve the Services
- To comply with applicable legal obligations
- To enforce our terms of service
- To protect or defend our rights and the rights of our users or others
2.1. What Personal Information We Collect
Information You Provide Directly:
- Basic Contact Details: Name, address, phone number, email address.
- Order Information: Name, billing address, shipping address, payment confirmation, phone number, email address.
- Account Information: Username, password, security questions.
- Shopping Information: Items viewed, placed in your cart, or added to your wishlist.
- Customer Support Information: Any information you choose to include in messages you send us (e.g., inquiries or support requests).
Some features of the Services may require you to provide this information directly. If you choose not to provide the requested information, certain features may be unavailable.
Information We Collect Through Cookies and Similar Technologies: We automatically collect certain information about your interactions with the Site (“Usage Data”), which may include:
- IP address
- Browser type
- Device and network information
- Pages or products viewed
- Time zone
- Other usage information
We may use cookies, pixels, and similar technologies (“Cookies”) to power and improve our Services (for example, to remember your preferences), run analytics, and tailor advertising.
Information from Third Parties: We may obtain information about you from third parties, including vendors and service providers acting on our behalf. For example:
- Shopify: To power our online store and process payments.
- Payment Processors: For payment information (bank account details, credit/debit card data, billing address).
- Advertising and Analytics Partners: They may automatically collect certain information (via Cookies or similar technologies) when you interact with our Site or emails.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices.
2.2. How We Use Your Personal Information
- Providing Products and Services: To process your payments, fulfill your orders, arrange shipping, facilitate returns or exchanges, maintain your account, and enable you to post reviews.
- Marketing and Advertising: To send marketing communications via email or postal mail, and to show you relevant promotions. We may use personal information to tailor the Services and advertising on our Site or other websites.
- Security and Fraud Prevention: To detect, investigate, and take action regarding possible fraudulent or unauthorized activities.
- Communicating with You: To provide customer support, respond to inquiries, and maintain our relationship with you.
3. Cookies
We use cookies, pixels, and similar technologies on our Site for:
- Essential Functions: To remember items in your cart and track logins.
- Analytics: To understand how users interact with our Site and improve user experience.
- Marketing: To tailor advertising and promotional messages.
Most web browsers accept Cookies by default. If you prefer, you can set your browser to remove or reject Cookies. However, this may affect your ability to use certain features of the Site.
4. How We Disclose Your Personal Information
We may disclose your personal information under the following circumstances, in accordance with this Privacy Policy:
- Service Providers: With vendors who perform functions on our behalf (e.g., payment processors, data analytics, customer support, shipping partners, printing partners).
- Business Partners: With marketing partners, including Shopify, for advertising or to provide the Services.
- Legal Requirements: To comply with applicable laws, regulations, legal process (e.g., subpoenas or court orders), or government requests.
- Protection of Rights: To enforce any applicable terms of service, protect our rights, or prevent fraud or security issues.
- Business Transfers: In connection with a potential or actual merger, acquisition, bankruptcy, or other corporate transaction involving the transfer of our business or assets.
5. Handling of Uploaded Photos
When you upload a photo to SwappyPrint.com for the customization of your puzzle, we process and handle these images exclusively for the purpose of fulfilling your order.
- Deletion of Photos: All uploaded photos are deleted from our servers once the order has been processed and shipped.
- Printing by Partners: To ensure high-quality printing, the final image files may be shared with our trusted printing partners. These partners use the images solely for production purposes and do not retain them after printing.
- Confidentiality & Security: We implement strict security measures to protect your files, ensuring they are not shared or used for any purpose beyond the production of your personalized puzzle.
6. User-Generated Content
The Services may allow you to post reviews or other user-generated content. Any information you post publicly will be accessible to anyone. We do not control how others may use, share, or disclose your posted content.
7. Third Party Websites and Links
Our Site may contain links to third-party websites or online platforms. We are not responsible for the privacy or security practices of such third parties. We recommend reviewing their policies before providing any personal information.
8. Children’s Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at info@swappyprint.com so that we can delete it.
9. Security and Retention of Your Information
We take reasonable measures to protect personal information from loss, theft, misuse, and unauthorized access. However, no security system is impenetrable, and we cannot guarantee complete security.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to maintain and improve our Services, or to comply with legal obligations.
10. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include:
- Access/Know: Request confirmation of whether we process your personal information and obtain a copy.
- Delete: Request we delete personal information, subject to certain exceptions.
- Correct: Request we correct inaccurate personal information.
- Portability: Request we transfer certain personal information to you or a third party.
- Opt-Out of Marketing: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails. (We may still send non-promotional messages, like order confirmations.)
You may exercise these rights by contacting us as indicated below. We may request additional information to verify your identity before responding. We will not discriminate against you for exercising these rights.
11. Complaints
If you have any concerns regarding our privacy practices, please contact us using the information below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
12. International Users
Your personal information may be transferred to, stored, or processed in a country other than the one in which you reside (including the United States). When we transfer data internationally, we take measures to ensure it is treated securely and in accordance with this Privacy Policy and applicable laws (e.g., using Standard Contractual Clauses).
13. Contact Us
If you have questions or comments about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:
Swappy Print
Chemin des Vaulx 14
1228 Plan-les-Ouates
Switzerland
Email: Info@swappyprint.com
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